FAQ’s
Account
hide
How do i create an account?
Go to ‘Login/Register’ button and select ‘Register’.
How can i check or modify my personal information?
You may check and modify your personal information at any time in the ‘My Profile’ section of your online account.
What should i do if i forgot my password?
If you are a registered user who has forgotten your password, an email containing instructions on how to reset your password will be sent to you upon clicking “Forgot Password.” For assistance with any additional technical issues, please contact our customer service department.
Is my information confidential?
Undoubtedly so! We ensure the protection of your personal information above and beyond in an effort to ensure your safety. To obtain further details, kindly refer to our Privacy Policy.
Why am i not receiving any emails from ISSA SkinTherapy?
Check your email’s spam or junk folder first. Please add us to your address book or secure sender list if you discover our emails; this will ensure that they reach your inbox.
Order & Shipping
hide
What are delivery charges?
We offer free shipping on local orders (UAE) that exceed 270 AED. Delivery within the UAE will occur within one to three business days.
We offer free shipping on international orders that exceed $180 with standard shipping option for several countries.
Shipping charges will be calculated on checkout if bill is less than the amount mentioned above.
Can i pay cash on delivery?
Unfortunately, currently we do not offer cash on delivery service. We will inform you once this feature is available.
Where do you deliver?
We currently deliver to almost everywhere!
Can i choose a delivery time slot?
We do not currently offer time window selections. Our delivery partner will contact you as soon as the order has been processed to confirm the delivery.
Returns & Exchange
hide
How can i modify or cancel my order?
We can issue refunds once a payment has been confirmed and you wish to cancel the order if no shipping has been done. Once shipping has been processed, we do no refund original shipping fees or shipping costs.
- Product must reach us to initiate the refund of cancellation
- Please note that it may take your financial institution approximately 7-14 business days to reflect this transaction.
What is your refund and return policy?
Please refer to our REFUND AND RETURN POLICY page.
Can i get a refund?
Please refer to our REFUND AND RETURN POLICY page.
In general, you can get a refund if returning a defective product or an exchange without shipping costs.
How do i know that you have received my order?
You will receive a confirmation email once your order has been successfully placed, verifying that your order has been received. Contact our Customer Support Team if you have not yet obtained a confirmation.
Where can i see my order history?
Login to your ISSASKINTHERAPY Account choose from the top left menu MY ACCOUNT – MY ORDERS
Payment
hide
Which payment methods are accepted?
We accept Visa, MasterCard, American Express, Paypal, Apple Pay and Google pay.
Is payment secure on the website?
We prioritize your security and employ additional measures to safeguard your information. We receive your credit card information via a highly secure SSL connection that ensures its integrity and prevents any unauthorized access. Your credit card information is encrypted once it has been entered into our system, ensuring that no one can access it at any time.
Trouble purchasing?
Make sure you’ve entered the correct information and right Credit Card details. If you still facing trouble please do not hesitate to contact our Customer Support Team for help.
Others
hide
What if i want to ask a question not found on FAQ’s?
Customer Support at ISSA SKINTHERAPY can be reached at any time via email at info@issaskintherapy.com.
